Effective Date: July 22, 2025

At Optimum Formula, your privacy and security are a top priority. This Privacy Policy explains how we collect, use, protect, and share your personal information when you interact with OptimumFormula.co (the “Site”).

1. Information We Collect

We collect information you provide directly or through automated means, including:

  • Personal details: Name, shipping/billing address, email, and phone number.
  • Order and payment details: Transaction records, order history, and payment information required for order fulfillment.
    • We process payments via Stratos/Stellarity. We do not store your credit card or banking information ourselves.
  • Communications: Emails, support messages, and other interactions with our team.
  • Technical data: IP address, browser details, device information, and usage data collected via cookies and analytics tools.

2. How We Use Your Information

Your information is used for:

  • Order processing and delivery
  • Customer support and communications
  • Fraud detection and legal compliance
  • Internal analytics and site improvements
  • Tax reporting, as required by law

We will not use your information for unsolicited marketing unless you opt in.

3. How Your Data Is Shared

We only share your information when necessary:

  • Payment processors to securely process payments
  • Shipping carriers for order delivery
  • Legal authorities if required for compliance or safety
  • Service providers (e.g., analytics, IT support) strictly for operating and maintaining our Site

We do not sell or rent your personal information.

4. Data Security

We implement strong technical, administrative, and physical safeguards to protect your data from unauthorized access, loss, or misuse.

5. Cookies & Third-Party Tools

Our Site uses cookies for essential functions and analytics. You can manage cookie settings via your browser. Third-party analytics may collect usage information but cannot directly identify you.

6. Your Rights & Choices

Depending on your region, you may have the right to:

  • Access, correct, or delete your personal data
  • Restrict or object to certain processing
  • Withdraw consent, where granted

Contact us at Support@OptimumFormula.co for assistance or to exercise your rights.

7. Data Retention

We retain your information only as long as necessary for the purposes described above and to comply with applicable laws.

8. Children’s Privacy

Our Site is not intended for anyone under 21. We do not knowingly collect data from minors.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and take effect immediately upon posting.

10. Contact Us

For questions or concerns about your privacy, please contact:

Email: Support@OptimumFormula.co