📧 Need help? Contact Us at Support@OptimumFormula.co

Overview

Due to the specialized nature of our research-use-only products, all sales on OptimumFormula.co are final. We take pride in ensuring accurate, secure, and compliant handling of every order, which is why we maintain a strict no-return policy. This policy protects the integrity of our materials and the safety of our customers’ research.

That said, we’re here to make sure you’re satisfied with your experience — and in rare or specific cases, we may authorize a return, replacement, or credit at our discretion.

When We May Accept Returns or Replacements ✅

  • 📦 Damaged Orders:
    If your package arrives damaged, please contact us within 24 hours of delivery with your order number and clear photos of the damage. We’ll assess the situation and work with you on a resolution, which may include a replacement or partial refund.
  • 📫 Undelivered Packages:
    If your order is not delivered and USPS tracking confirms a failed delivery, we will reship your order at no additional charge.
  • 🚚 Lost but “Delivered” Orders:
    If USPS marks the package as “Delivered”, but you did not receive it:
    • You must file a Missing Mail Request through USPS.
    • If USPS confirms the package was lost or misdelivered, we’ll reship at our cost.
    • If USPS confirms delivery, we are not responsible for replacement or reshipment, as our delivery obligation has been fulfilled.

What Is Not Eligible ❌

  • Returns requested after the 24-hour damaged-delivery window
  • Products that have been used, opened, tampered with, or stored improperly
  • Orders where USPS confirms successful delivery
  • Change-of-mind requests or misunderstanding the intended purpose of products (for research use only)

Restocking Fee & Refunds 🔁

If a return is authorized:

  • A 20% restocking fee will apply
  • Original shipping fees are non-refundable
  • Refunds are issued to the original payment method once the item is received and inspected

Chargeback Policy ⚠️

At Optimum Formula, we take fraud—and chargebacks—very seriously.

  • Unauthorized or uncommunicated chargebacks are considered a breach of this agreement and may result in permanent banning from future purchases
  • Before initiating a chargeback, please reach out to us — we are here to help and resolve concerns professionally
  • In the event of a chargeback, we will supply complete order documentation and delivery confirmation to the payment processor to dispute the claim
  • If we successfully reverse a chargeback, we reserve the right to charge the customer for all related fees and legal expenses

Contact Us for Support 🤝

We want you to feel confident shopping with us. If there’s ever an issue, reach out — we’re here to make sure your experience with Optimum Formula is a successful one.

📧 Email: Support@OptimumFormula.co

Thank you for choosing Optimum Formula — your trusted source for high-quality, research-grade compounds.