Order Processing & Shipping Info

We aim to process all orders Monday through Friday with next-business-day turnaround for orders placed before 5 PM CST. While we work hard to maintain fast fulfillment, occasional delays may occur due to stock availability.

If a product is on backorder, this will be clearly noted on the product page along with an estimated restock date.

Shipping Options

  • Priority Shipping: Typically delivers in 2–3 business days
  • Express Shipping: Typically delivers in 1–2 business days

Please note: These are estimated delivery times provided by USPS. We cannot guarantee delivery dates, as USPS does not offer guaranteed timelines for these services.

Shipping Protection Terms & Conditions 🚚✨

When you add our $4.99 Shipping Protection, your order is covered for damage, loss, or theft while it’s on its way to you! Please read below to see how our protection works and what you need to do if there’s an issue:

What’s Covered 🛡

Your package is protected against damage, loss, or theft while in the USPS delivery system—up until it’s marked as delivered to your address.

If Your Order Says “Delivered” But You Didn’t Get It 📦❓

If USPS marks your order as “Delivered” but you can’t find your package:

Submit a Missing Mail Request through the USPS Missing Mail Portal.

Wait for USPS to process your request and confirm the package was lost or misdelivered.

Once USPS confirms the package was not delivered as intended, your order is eligible for a reshipment or refund through our protection.

Damaged Package? Let Us Know! 😔🖼

If your order arrives damaged, email us within 7 days! Please include photos of the damaged products and packaging so we can quickly help you.

What’s Not Covered 🚫

Orders with incorrect or incomplete shipping addresses.

Packages marked as delivered with no USPS proof of loss or misdelivery.

Shipping delays caused by weather, customs, or carrier issues that do not involve loss or damage.

How to Make a Claim 📝

Submit any claims within 30 days of the ship date.

Please provide all documentation (like the USPS confirmation or photos) so we can help right away.

By selecting Shipping Protection at checkout, you agree to these terms. We’re here to keep your Optimum Formula order safe and stress-free! 💙